Escala Digital team collaborating in an office alongside a client

HELPDESK ONLINE

We keep your IT running. And we build what runs on it.

SOUTH LINCOLNSHIRE, UK
MANAGED IT & DIGITAL SERVICES

MANAGED IT·M365 & AZURE·24/7 MONITORING·WEBSITES·HOSTING·ERP / CRM·BESPOKE SOFTWARE·SECURITY·MANAGED IT·M365 & AZURE·24/7 MONITORING·WEBSITES·HOSTING·ERP / CRM·BESPOKE SOFTWARE·SECURITY·

WHAT WE DO

One company. Two halves.

We are a disability-led IT support, web design and software company, built so every business can access the help it needs regardless of size.

Most firms sell you either the keeping-it-alive or the building-new. We do both in-house, with specialists in each — so nothing gets thrown over a wall to a vendor who vanishes.

ONE INVOICE. ONE NUMBER TO CALL.

Keep it running

Desk with dual monitors showing monitoring dashboards

Helpdesk, remote monitoring, M365 and Azure administration, endpoint security and backup. A real person answers, and they already know your setup.

PER-USER PRICING 24/7 MONITORING NAMED ENGINEER

Build what runs on it

Workspace with code and wireframes on screen

Websites and hosting, ERP and CRM implementation, and bespoke software where off-the-shelf stops fitting. Built by the team that will still be supporting it next year.

FIXED FEE TWO-WEEK INCREMENTS TRAINING INCLUDED AI & AUTOMATION ACCESSIBILITY ADVISORY

Four stages. Visible to you throughout.

Every engagement runs the same way, tracked in Jira. Scrum or Kanban, your choice.

ONE CONTINUOUS TAKE

Scope it

We audit what you run, what it costs and where it hurts. Then a fixed fee in writing — with the things we are not doing listed just as plainly.

Build it

Two-week increments you can see. Working software at the end of each one, not a status report about it.

Go live

Cutover planned around your working week, with your team trained before the switch, not after it.

Stay on it

It rolls into the retainer. The people who built it are the people who answer the phone about it.

What it costs.

PRICING, PUBLISHED

Essential

£49/user/mo

Business-hours helpdesk, patching, endpoint protection, M365 admin.

Complete MOST PICKED

£79/user/mo

Everything in Essential, plus 24/7 monitoring with a defined escalation SLA, backup, security tooling and a named engineer.

Build

FROM£599scoped and quoted

Websites, hosting, ERP and CRM implementation, bespoke software.

Accessibility advisory Audit from £995 · Retainer from £199/mo

Workplace and operational accessibility review — tools, processes and hiring — plus ongoing advisory.

Contract & interim resource From £375/day

Delivery, PM or specialist resource, scaled to the engagement.

TALK TO AN ENGINEER, NOT A REP

Run on us.

Book a consultation →